RETURNS AND REFUNDS

You have a right of withdrawal of fourteen calendar days from the date of receipt of the product(s) purchased.


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be reimbursed, as can worn or washed items.

Any return must be the subject of a return request validated by our Customer Service. No returns will be accepted without prior authorization.
To do this, you must make a return request directly from your order history in your customer area.
Select the order and the items to return, from the "Product Details" and click on the "Return a product" button.
Within 3 working days, we will proceed to the validation of the return of your order by providing you with a "Return slip" to print or copy to allow you to validly return the package to us within the following 15 days.

The products must be returned by the customer at his expense, as is, folded in their original packaging with all the elements used to package these products, to the following address:


INTERNET COTTON CAFÉ
Customer service
[Order number / Return form number]
10 Gutenberg Avenue
77600 Bussy-Saint-Georges


You must attach to the return package a duplicate of your invoice, on which the nature of your request will be indicated and the order number/number of the “Return slip” written.


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be reimbursed, as can worn or washed items.

If the conditions are respected, CAFÉ COTON reimburses a customer who has exercised his right of withdrawal within fourteen calendar days from the date of receipt of the package at the latest within thirty days of receipt of the returned package.

If payment was made by credit card, and the credit card is still valid, the refund is automatically made to the attached account.
If the payment was made by Paypal, and the Paypal account is still active, the refund will be made to this Paypal account.
If the CB or Paypal accounts are no longer active, our accounting department will reimburse you by bank transfer. In order to save time, please attach a bank details and a copy of your identity document in the return package or send it from the contact form in your customer area.