The Brand

Founded in 1990, CAFÉ COTON is a company specializing in the marketing and distribution of men's shirts.


With 72 stores in France and around the world, CAFÉ COTON has established itself as the specialist in men's shirts and has been perpetuating a tradition of excellence for 30 years.


Proud of its experience and sure of its know-how, the brand has been able to develop since its creation different lines of shirts, distinct and complementary, in order to satisfy the modern man on all occasions.


Find more information about CAFÉ COTON on the “Our History” page.


My Account

You can create your account on the CAFÉ COTON website from all the pages
of the site by clicking on the "Login" icon at the top right of your screen.


Then just click on “No account? Create one” and enter your email address, which becomes your username and other required information in the appropriate fields.

How do I modify my account?


It's very easy to change your password, your billing information, or your delivery address. Click on "my account" at the top right of your screen and enter your username and password. Once logged in, you can view and modify your personal information in the "Information" section.

When you are on the login page for your account, click on "forgotten password" and enter the e-mail address you used when creating the account. You will instantly receive a temporary link to reset your password (check spam).

Subscribe to the CAFÉ COTON Newsletter when creating your account or once logged in in the “Information” section by checking the box “Receive our newsletter”. You can also register by joining our "Privilege Club" at the bottom of the site.

By joining the "Privilege Club", become a privileged customer for free and benefit from advantages throughout the year:


* Access Private Sales
* Take advantage of discount coupons
* Take advantage of “Free Delivery” codes
* Receive our exclusive offers in preview

You can unsubscribe from the Newsletter by clicking on the unsubscribe link at the bottom of the Newsletters sent.

The information you send us is necessary to process and deliver your order. They are only used within the framework of our commercial relationship. Without your explicit agreement, none of your information may be transmitted to third parties.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify personal data concerning you via the form.

We would like to point out that we never save your banking information, which is exclusively processed by Payzen/Paypal certified organizations.

Ordered

To place an order on the CAFÉ COTON site, browse the site by accessing the products offered in the different categories.

6 steps and a few clicks…


- From the product sheet, add the item you want to your basket (size and quantity information is mandatory)
- Choose between "continue shopping" or "see my basket" (you will find your basket and the number of items at the top right of your screen)
- Check your basket, then click on the "ORDER" button
- Specify your delivery address (and your billing address only if it is different)
- Select your delivery method
- From the “Payzen” banking platform, proceed to payment

For each item, the shipping time is displayed just above the "ADD" button.


"Shipped in 3 to 5 working days" means that we deliver your order to the carrier you have selected no later than 3 to 5 days after confirmation of your order (our pickers do not work on weekends and public holidays).


As soon as the package is handed over to the carrier, you will receive an email and have a link (La Poste Colissimo) to track the delivery.


In rare cases and exceptionally, certain commercial operations or health constraints may extend the announced deadline: we will inform you by email in this case.

Step 1 "Payment accepted"


We send you a confirmation e-mail a few minutes after the validation of your order. In this email, you will find the summary of your order as well as a link allowing you to access your account and follow the progress of the preparation of your order.


Step 2 "In preparation"


You receive an information email. Our preparers pick up your products and package them for shipment. The package is then directed to our postage service.


Step 3 "Shipped"


You receive the last information email: Delivery of your package to the carrier with the "Coliposte" tracking number to follow the delivery of the order to the chosen delivery location.

During the validation of each order, two delivery options are available to you:


- A Colissimo delivery to pick-up points (Delivery to the Post Office, Pick-up Point or Pickup Station lockers)

- A Colissimo home delivery against signature (in case of absence, the package will be available at the post office)


Please note that for delivery to a Collection Point or Pickup Station, providing a mobile number is mandatory. Without this information, the delivery time of your order will be extended.

Of course, you can be delivered to many countries abroad.
Consult the list of available countries when validating your order, when you enter the delivery address.

Once your order has been validated on the CAFÉ COTON website, it is no longer possible to modify it.

You can cancel your order by contacting Customer Service as soon as possible by telephone at 01.55.87.79.29. Once your order has been delivered to the carrier, any cancellation is impossible.

Remember to check the validity date of your code. Also be sure to enter your code without putting spaces and respecting upper/lower case. If your code is valid, a text will be displayed and the price will be recalculated.


After following these procedures and in the event that the code does not work, do not hesitate to contact our Customer Service through your account form.

If you do not receive your package and no transit advice note has been left for you, remember to check the status of your package on the carrier's website, depending on the delivery method chosen.


If the package is indicated as "delivered", please contact us via the contact form in your customer area to check the delivery status.


Payment

We accept payment by PAYPAL and credit cards (via PAYZEN). Payments are totally secured by our partners (https and 3Dsecure).


The Payzen e-Commerce solution, recognized by the main players in the financial world, has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and respect for privacy. Payzen is the payment solution adopted by several thousand e-commerce sites. You will recognize these sites by the mention Secure payment by Payzen, which appears on the payment page.


Returns And Refunds

You have a right of withdrawal of fourteen calendar days from the date of receipt of the product(s) purchased.


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be reimbursed, as can worn or washed items.

Any return must be the subject of a return request validated by our Customer Service. No returns will be accepted without prior authorization.


To do this, you must make a return request directly from your order history in your customer area.


Select the order and the items to return, from the "Product Details" and click on the "Return a product" button.


Within 3 working days, we will proceed to the validation of the return of your order by providing you with a "Return slip" to print or copy to allow you to validly return the package to us within the following 15 days.

The products must be returned by the customer at his expense, as is, folded in their original packaging with all the elements used to package these products, to the following address:


     INTERNET COTTON CAFÉ
      Customer service
      [Order number / Return form number]
      10 Gutenberg Avenue
      77600 Bussy-Saint-Georges


You must attach to the return package a duplicate of your invoice, on which the nature of your request will be indicated and the order number/number of the “Return slip” written.


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be reimbursed, as can worn or washed items.

If the conditions are respected, CAFÉ COTON reimburses a customer who has exercised his right of withdrawal within fourteen calendar days from the date of receipt of the package at the latest within thirty days of receipt of the returned package.

If payment was made by credit card, and the credit card is still valid, the refund is automatically made to the attached account.

 

If the payment was made by Paypal, and the Paypal account is still active, the refund will be made to this Paypal account.


If the CB or Paypal accounts are no longer active, our accounting department will reimburse you by bank transfer. In order to save time, please attach a bank details and a copy of your identity document in the return package or send it from the contact form in your customer area.

The CAFÉ COTON site does not carry out exchanges but only returns against reimbursement. To speed up the process, we will refund the amount of the returned items to leave you free to place a new order with the desired products.

You have the option of exchanging the product purchased from our website within 14 days, upon presentation of the invoice, directly in participating stores:


51 STREET OF SMALL CHAMPS – 75001 PARIS
31 STREET ETIENNE MARCEL – 75001 PARIS
52 MONGE STREET – 75005 PARIS
3 STREET OF THE OLD COMEDY – 75006 PARIS
86 RUE SAINT DOMINIQUE – 75007 PARIS

140 RUE DU FAUBOURG SAINT-HONORE – 75008 PARIS

32 TRONCHET STREET – 75009 PARIS

58 RUE DE CLICHY – 75009 PARIS

15 GUSTAVE COURBET STREET – 75116 PARIS

97 COURCELLES STREET – 75017 PARIS
THE SHOPS OF THE PALAIS DES CONGRES, 2 Place de la Porte Maillot – 75017 PARIS
CAP 3000 SHOPPING CENTER, 317, avenue Eugène Donadeï – 06700 SAINT LAURENT DU VAR
LES RIVES DE L’ORNE SHOPPING CENTER, ROOM N° BT 2, QUAI DE L’AMIRAL HAMELIN – 14000 CAEN
SHOPPING CENTER ITALY 2, 30 AVENUE D’ITALIE – 75013 PARIS

BEAUGRENELLE SHOPPING CENTER, 12 RUE LINOIS, ILOT PEGASE, B81BIS – 75015 PARIS

CARRE SENART SHOPPING CENTER, 3 ALLEE DU PREAMBLE – 77127 LIEUSAINT

SHOPPING CENTER PARLY 2, 2 AVENUE CHARLES DE GAULLE – 78150 LE CHESNAY

SO WEST SHOPPING CENTER, 21-39 RUE D’ALSACE – 92300 LEVALLOIS-PERRET
 


The store exchanges an item for an equivalent item, available in store at the time of the exchange (Ex: a shirt from the Exclusive line with an Exclusive shirt).


Stores are not able to process withdrawal requests (see return procedure).


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be exchanged, as can worn or washed items.

CAFÉ COTON undertakes to reimburse you for the order or to return the product initially ordered depending on available stocks.


Please make a return request directly from your customer area, specifying that your order is non-compliant.


Once this request has been validated, we will send you a prepaid return slip by e-mail to stick on the package to be returned to the following address:


INTERNET COTTON CAFÉ
Customer service
[Order number / Return slip number]

10 Gutenberg Avenue

77600 Bussy-Saint-Georges


Please note: any item that does not contain the cardboard or plastic packaging of the shirt with the barcode cannot be reimbursed, as can worn or washed items.


Service Clients

You can contact us :


      • Preferably, from the contact form in your customer area by clicking on “Contact us”

      • By phone at 01.55.87.79.29 (9 a.m. to 1 p.m. and 2 p.m. to 5 p.m. Monday to Friday)